Base 12

Acceptable Use Policy

Last updated: February 3, 2026

1. Introduction

This Acceptable Use Policy ("Policy") governs your use of the Base 12 CRM service ("the Service") provided by Base 12 AS. This Policy is part of and supplements our Terms and Conditions.

By using the Service, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your access to the Service.

2. Your Responsibilities

2.1 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Using strong, unique passwords and enabling additional security measures when available

2.2 Accurate Information

You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your account information up to date
  • Ensure data entered into the Service is accurate and lawfully obtained

2.3 Compliance with Laws

You must comply with all applicable laws and regulations when using the Service, including but not limited to:

  • Data protection and privacy laws (including GDPR)
  • Anti-spam legislation
  • Export control regulations
  • Industry-specific regulations applicable to your business

3. Prohibited Activities

Strictly Prohibited

The following activities are strictly prohibited and may result in immediate termination of your account:

3.1 Illegal Activities

  • Using the Service for any unlawful purpose or to promote illegal activities
  • Storing or transmitting content that violates any law or regulation
  • Facilitating fraud, money laundering, or other financial crimes
  • Violating intellectual property rights of others

3.2 Harmful Content

  • Uploading or distributing malware, viruses, or other harmful code
  • Storing content that promotes violence, discrimination, or hate
  • Distributing spam or unsolicited communications through the Service
  • Storing or processing illegal content

3.3 Security Violations

  • Attempting to gain unauthorized access to the Service or other users' accounts
  • Circumventing or disabling security features
  • Testing or probing the vulnerability of the Service without authorization
  • Interfering with or disrupting the Service or servers

3.4 Misuse of the Service

  • Using the Service in a way that could damage, disable, or impair it
  • Excessive use that degrades the Service for other users
  • Reselling, sublicensing, or providing access to the Service without authorization
  • Using automated tools to access the Service in violation of our terms

3.5 Data Misuse

  • Extracting data from the Service for unauthorized purposes
  • Using contact data for purposes beyond the scope of your authorized use
  • Sharing or selling data obtained through the Service without proper authorization
  • Processing personal data in violation of data protection laws

4. Content Standards

Any content you upload, create, or store in the Service must comply with the following standards:

4.1 Lawful Content

  • Content must be lawfully obtained and you must have the right to use it
  • Content must not infringe any third party's intellectual property rights
  • Personal data must be collected and processed in compliance with applicable laws

4.2 Professional Standards

  • Content should be appropriate for a professional business environment
  • Content must not be misleading or fraudulent
  • Communications sent through the Service must be honest and transparent

5. API and Integration Usage

If you use our API or integrate third-party services with Base 12, you must comply with the following:

5.1 Rate Limits

  • Respect API rate limits and usage quotas
  • Implement appropriate backoff strategies when limits are reached
  • Do not attempt to circumvent rate limiting mechanisms

5.2 Integration Requirements

  • Only use official APIs and integration methods
  • Maintain security of API credentials and tokens
  • Ensure integrations comply with this Policy and our Terms
  • Document and disclose integrations as required

6. Intellectual Property

6.1 Our Rights

The Service, including its design, features, and content, is protected by intellectual property laws. You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer or attempt to extract source code
  • Remove or alter any proprietary notices or labels
  • Use our trademarks without authorization

6.2 Your Rights

You retain ownership of the data and content you upload to the Service. By using the Service, you grant us a limited license to host, process, and display your content solely for the purpose of providing the Service.

7. Service Availability

While we strive to provide reliable service, we cannot guarantee uninterrupted access:

  • The Service may be temporarily unavailable for maintenance or updates
  • We may modify or discontinue features with reasonable notice
  • We are not liable for any loss resulting from service unavailability
  • Scheduled maintenance will be communicated in advance when possible

8. Enforcement

8.1 Monitoring

We reserve the right, but are not obligated, to monitor use of the Service for compliance with this Policy. We may use automated systems to detect violations.

8.2 Violations

If we determine that you have violated this Policy, we may:

  • Issue a warning requiring you to cease the violation
  • Temporarily suspend your access to the Service
  • Permanently terminate your account
  • Report violations to law enforcement if required by law
  • Take legal action to recover damages

8.3 Reporting Violations

If you become aware of any violation of this Policy, please report it to abuse@base12.no. We will investigate all reports and take appropriate action.

9. Contact Information

If you have questions about this Acceptable Use Policy, please contact us:

Base 12 AS

Email: legal@base12.no

Address: Nedre Banegate 41, 4014 Stavanger, Norway