Terms and Conditions

1. Acceptance of Terms

By accessing or using Base 12 CRM ("the Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you do not have permission to access the Service.

2. Confidentiality Agreement

2.1 Confidential Information

All customer data, lead information, sales records, contact details, and any other information accessible through the Service constitutes confidential and proprietary information of Base 12 and its clients.

2.2 Restrictions on Data Use

• You may not copy, photograph, screenshot, or otherwise reproduce any data from the Service
• You may not export data to personal email, cloud storage, or any external systems
• You may not transfer or integrate data into your internal systems, databases, or CRM platforms without prior written agreement
• You may not share login credentials or provide unauthorized access to third parties
• You may not use customer data for personal gain or non-business purposes
• All data must remain within the Service unless explicitly authorized in writing by Base 12

2.3 Data Transfer and Integration

Any transfer of data from Base 12 CRM into client internal systems, including but not limited to CRM platforms, databases, analytics tools, or any other data processing systems, requires a formal written agreement between Base 12 and the client organization. Such agreements must specify the scope of data transfer, security requirements, and compliance obligations.

2.4 Authorized Data Export

Any data export or transfer requires prior written approval from Base 12 management. Approved exports must follow established security protocols and data handling procedures.

3. External Collaborator Agreement

External collaborators, contractors, and non-employee users are subject to additional restrictions:

• Access is granted solely for authorized business purposes
• All confidentiality obligations survive termination of access
• Must immediately report any suspected data breach or unauthorized access
• Subject to immediate access termination for any violation of these terms
• May be required to sign additional non-disclosure agreements

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates any applicable law or regulation
• To transmit any unauthorized advertising or promotional material
• To impersonate or attempt to impersonate Base 12 or another user
• In any way that infringes upon the rights of others
• To introduce viruses, malware, or other malicious code

5. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Base 12 AS and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as detailed in the Privacy Policy.

We comply with applicable data protection laws, including GDPR where applicable. All personal data is processed in accordance with these regulations.

6.1 Analytics and Product Improvement

We use PostHog analytics to collect usage data and gain insights into how users interact with the Service. This helps us understand user behavior and improve the product experience. Analytics data is collected in accordance with applicable data protection regulations and is used solely for product improvement purposes.

7. Breach and Consequences

Violation of these Terms, particularly confidentiality obligations, may result in:

• Immediate termination of access to the Service
• Legal action for breach of contract and/or confidentiality
• Claims for damages resulting from the breach
• Criminal prosecution where applicable under law
• Reporting to relevant regulatory authorities

8. Limitation of Liability

To the maximum extent permitted by law, Base 12 shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

9. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including confidentiality obligations.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Norway, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide notice prior to any new terms taking effect.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: